Questions coaches ask before they start.
Short answers, with a link to the full guide where there is one.
Getting started
Is it really free for 5 clients?
Yes. The Free plan has every feature, needs no card and doesn't run out. You only upgrade when you coach more than 5 clients.
Read the guide: Getting started as a coachWhat do I set up first?
When you sign up we ask where you're coming from, and your Home shows a short setup list in that order. For most coaches it's a check-in form, a plan for the client to follow, then the invite.
Read the guide: Getting started as a coachWhat does a new account come with?
An example client, Alex Rivera, with a real week of training, nutrition and habit data, plus the check-in form and workout plan they use. Look around, then remove the example data when you're ready. The example client doesn't count towards your plan.
Read the guide: Getting started as a coachI run everything in Google Sheets. Can I bring it with me?
Yes. You can import each client's check-in answers and weights, workouts, food logs and photos from your workbook, or send it to us and we'll import it for you. It's free while you're getting started.
Read the guide: Importing client historyI'm on another coaching app. Will you move me over?
Yes. Import the export from your current app yourself, or send it to us as a spreadsheet or PDF and we'll import it for you. You check each client before anyone is invited.
Read the guide: Importing client historyYour clients
Do my clients need to download an app?
No. They open your invite link and add the app to their home screen, where it shows your logo. It works on iPhone and Android, and there's nothing to find in an app store.
Read the guide: Installing the client appDo clients pay anything for Tyzra?
No. Your plan covers your clients. If you sell coaching through Tyzra, that money goes to you.
Read the guide: Accepting client paymentsCan clients sign up on their own?
No. Every client account starts from your invite, so nobody joins your roster without you adding them.
Read the guide: Inviting clientsWhat if their signal drops in the middle of a workout?
The workout saves on their phone first and syncs when the connection comes back, even after a refresh. Check-in drafts save as they type.
Read the guide: How clients log workoutsCoaching tools
Do I have to coach both training and nutrition?
No. Use the parts you coach. Clients only see the forms and plans you've set up for them.
Read the guide: Nutrition targets and meal plansCan clients see my private notes?
No. They see your reply and action items. Private notes, coach-only calendar notes and private protocol notes are only ever shown to you.
Read the guide: Reviewing check-insCan I reply with a voice note?
Yes. Record one voice reply of up to 5 minutes on a check-in. The client can play it once you mark the check-in reviewed.
Read the guide: Reviewing check-insCan clients message me between check-ins?
If you want them to. Text messaging is switched on per client and is off by default. There are no calls or group chats.
What happens when a client misses a check-in, or sends it on WhatsApp?
With late sending on (the default), a check-in stays late until the next one of that form opens, then it's missed. The client can skip one or tap "I sent it another way", and you see which.
Read the guide: Scheduling check-insData and privacy
Where are progress photos kept?
In private storage, shown only through links that expire. Photos are resized on the client's phone and their location data is removed before upload.
Read the guide: Progress photosWho can see protocol and bloodwork data?
Only you and that client. Protocols and bloodwork are off until you switch them on for a client, and the client gives consent in the app before anything is recorded.
Do you sell or share my clients' data?
No. We use it only to run Tyzra for you and your clients, and we never sell it. The privacy policy explains the rest.
Billing
What counts as a client?
Active and paused clients, plus invites that haven't expired. Removing a client or letting an invite expire frees the place straight away.
Is the Free plan a trial?
No, it doesn't expire. Coach up to 5 real clients with every feature and no card.
Can I change plan later?
Yes, any time, from the billing page in Settings. Every plan has every feature, so the only thing that changes is how many clients you can coach.
What happens if I cancel?
Your plan stays active to the end of the period you've paid for, then stops. We don't refund the unused part of a month or year.
How do I pay?
By card, through Stripe. Paying yearly costs less: £15, £31 or £47 a month instead of £19, £39 or £59.
Can I take payments from my clients?
Yes. Connect your own Stripe account and sell coaching packages with a payment link. The money goes to you and Tyzra takes no cut; Stripe's own fees apply.
Read the guide: Accepting client paymentsStill stuck?
Contact us. A person reads every message and replies.