Help Centre

Client portal

Installing the client app

How clients add Tyzra to their home screen on iPhone and Android - with your logo as the icon.

The client portal is an installable web app. There's nothing to download from an app store - clients add it to their home screen from the browser, and it opens full-screen like a native app, with your logo as the icon in your brand colour.

iPhone and iPad (Safari)

  1. Open the portal in Safari (the link from your invite email, or tyzra.com after logging in)
  2. Tap the Share button (the square with an arrow)
  3. Scroll down and tap Add to Home Screen
  4. Tap Add

The icon appears on the home screen. Launching it opens the portal full-screen, without browser chrome.

Android (Chrome)

  1. Open the portal in Chrome
  2. Tap the three-dot menu in the top corner
  3. Tap Add to home screen (on some devices: Install app)
  4. Confirm

Why isn't this an App Store app?

Deliberately. An installed web app means:

  • No download friction - clients are logging their first check-in two minutes after opening your invite, not creating an app-store account
  • Always current - every client is on the latest version automatically
  • Your brand on their phone - the icon is your logo, not a generic platform's

If you update your logo or brand colour, clients' icons update too.

Built for patchy connections

Check-in drafts auto-save on the device as clients type and restore if the browser closes. Workout logs save locally first and sync in the background, retrying after a crash or refresh - so a dead spot in the gym never eats a session.

Troubleshooting

  • No "Add to Home Screen" option on iPhone? Make sure the portal is open in Safari itself, not inside another app's browser (Instagram, Gmail, etc.). Tap the browser icon or copy the link into Safari.
  • Icon didn't update after a rebrand? Remove the icon and add it again - iOS caches aggressively.