Setting your cancellation & refund policy

Clients paying for a recurring package should know what to expect when they cancel. Tyzra shows a cancellation & refund policy on your payment page, and you can set your own wording.

How Tyzra bills

It helps to know how the billing actually works, so your policy matches it:

• Subscriptions renew automatically each month until they're cancelled.
• Cancelling stops future charges but isn't immediate: the client keeps access until the end of the period they've already paid for (there's no proration).
• Payments already made aren't refunded automatically. If you want to refund a client as a goodwill gesture, you do that yourself from your Stripe dashboard. Tyzra never issues refunds on your behalf.

Set your policy

Open the Payments page and fill in the Cancellation & refund policy box. It's shown to clients on your payment page, right where they decide to buy.

If you leave it blank, Tyzra shows a default that matches the billing behaviour above, so your page is never missing this information.

Tips

• Keep it short and specific. If you offer anything beyond the default (a first-week money-back guarantee, for example), spell out exactly what qualifies and how a client claims it.
• Make sure your policy matches what you'll actually do. If you promise refunds, remember you issue those manually in Stripe.
• The policy applies to all your packages. If you sell very different packages (a one-off challenge and ongoing coaching, say), write wording that covers both.